FAQ

Orders

Q: How do I place an order?
A: Simply select your product, add it to cart, and proceed to secure checkout.

Q: Can I cancel or change my order?
A: Orders can be modified or canceled before they are shipped.

Q: Will I receive an order confirmation?
A: Yes, you will receive a confirmation email after placing your order.

Q: Where do you ship?
A: We currently ship within the United States only.

Q: How long does delivery take?
A: Total delivery time is typically 8–10 business days (processing + shipping).

Q: Will I get tracking information?
A: Yes, tracking details will be emailed once your order is shipped.

Q: Do you accept returns?
A: Yes, we accept returns within 7 days after delivery.

Q: How long does the return process take?
A: The return and exchange process may take up to 10 days after we receive the item.

Q: When will I receive my refund?
A: Refunds are issued within 5–10 business days after approval.

Q: How can I contact customer service?
A: Email us at contact@dynlora.store or call (863) 555-1138.

Q: How long does support take to reply?
A: We typically respond within 24–48 business hours.