Return & refund policy

1. Overview

At Dynlora Bedding, customer satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. This Return & Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds when you shop with us.

By placing an order on our website, you agree to the terms outlined in this policy.

2. Return Eligibility

We accept returns within 7 days from the date you receive your order.

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be unused, unwashed, and in its original condition

  • The item must be returned in its original packaging

  • All tags, labels, and accessories must be intact

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund or exchange.

3. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

  • Used, washed, or altered items

  • Items damaged due to improper use or care

  • Items returned after the 7-day return window

  • Clearance or final sale items (if applicable)

4. Exchange Policy

We offer exchanges within 10 days from the date you receive your order.

Exchanges are subject to:

  • Product availability

  • Verification of item condition upon return

If the requested replacement item is unavailable, we may offer:

  • A refund, or

  • A store credit, depending on your preference

Customers are encouraged to contact us as soon as possible to ensure timely processing of exchanges.

5. How to Start a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Email us at contact@dynlora.store

  2. Include your order number and reason for return or exchange

  3. Our support team will review your request and provide return instructions

Please do not send items back without contacting us first.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping fees are non-refundable

We recommend using a trackable shipping service to ensure safe delivery of returned items.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

Once verified, we will offer:

  • A replacement at no additional cost, or

  • A full refund, including applicable shipping fees

8. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to your original payment method

Refund processing time:
Customers will receive their refund within 5–10 business days, depending on the payment provider and bank processing time.

9. Late or Missing Refunds

If you have not received your refund after 10 business days:

10. Order Cancellations

Orders can only be canceled before shipment.

Once an order has been shipped, it must follow the return process outlined in this policy.

11. Policy Updates

Dynlora Bedding reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will take effect immediately upon posting on our website.

12. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Dynlora Bedding
Email: contact@dynlora.store
Phone: (863) 555-1138
Address: 950 East State Highway 114, Southlake TX 76092, United States

Customer support typically responds within 24–48 business hours.